Welcome to the Noctule UK Mail Order Website

Terms and Conditions

PLEASE NOTE: we can not accept orders from outside the UK (England, Scotland, Wales, Northern Ireland) unless you contact us prior to placing the order. This is due to the extra postal charges required.

Sizes

Due to the increasing number of different suppliers we work with we would not be able to provide an all encompassing size guide. We have therefore started to add sample sizes to each item listing. If you are uncertain please contact us before ordering or include a measurement with your order.

Woolen Items

Leonardo Carbone of Germany has changed with material content of it's woolen items. Previously 100% wool, all LC woolen items now contain around 75% wool and 25% other fibres (including cotton and synthetics). The look and feel is very similar and the garments are slightly lighter, so please bear this in mind when ordering.

Ordering

You can order directly from our medieval selection by using Paypal. You do not need a Paypal account to use this service, it accepts credit and debit cards like many other online payment systems.

Alternatively print off an order form, select to items you wish to buy, and then either fax, post or email it back to us. You can also order over the phone should you wish to pay using a credit or debit card.

Payment

If not using the Shopping Basket, payment can be made by cheque, credit card, debit card or Paypal.

Cheques : must be made payable to 'Noctule'. Please write your address on the reverse of the cheque.

Credit / Debit cards : please supply the following details...

Paypal :

Postal Rates

Please add 15% of your total order value to cover postage and packing.

Orders of 15 or more will be sent by recorded delivery were possible. This is to ensure safe delivery of your goods and to give us confirmation of when you receive them. Heavier and bulkier parcels may be sent by courier, which may require a signature on delivery.

Delivery

We aim to deliver your goods as soon as possible. If they are in stock then you should have them within 7 days (please allow a little longer if paying by cheque). Ideally you should have your order within 28 days, apart from footwear which may take up to 6 weeks. If there are any problems with stock availability will will contact you as soon as possible to advise you of how long your order will take. If you require an order by a specific date please contact us to confirm availability of stock.

C.O.D. Collection Option

If it's getting near 'festival time' e.g. Whitby Gothic Weekend or Tewkesbury Medieval Festival you can place your order with us in advance and arrange to collect it in person and so saving your postage costs. Please get in touch for prices.

Returns

We will be happy to accept returned items within a 10 day period. Items may be returned for any reason e.g. wrong size, don't like colour, style, etc. but they must be in an unworn / unused condition. You can then choose to accept either:

If you do not return your unwanted items within the 10 day period then we can only offer either gift vouchers or items to the same value of those returned.

Please inform us by phone or email within 3 days of delivery of any items which arrive broken or damaged.

We regret that the following items cannot be accepted for refund or exchange once opened:

We recommend that you send your returns by Registered Post as we cannot be held responsible for any items lost in the post.

Data Protection

The information that you supply us with regard to any enquiries or orders that you make will not be used for any other purposes than fulfilling your order and pleasing the tax man. Under no circumstances will your personal details be made available to third parties of any kind.

Revised 14th May 2013